Shipping policy

Shipping Policy

At Sutler James, we strive to provide timely and reliable shipping for all of our handcrafted products. Please review our shipping policy below for important information:

  1. Processing Time:

    • Orders are typically processed within 1-3 business days of purchase. During peak times or holiday seasons, processing may take longer, and we will notify you of any delays.

  2. Shipping Rates & Delivery:

    • Shipping rates are calculated at checkout based on your location and chosen shipping method.
    • We offer standard, expedited, and priority shipping options to accommodate your needs.
    • Delivery times vary depending on the shipping method and destination. Standard delivery typically takes 3-7 business days within the continental U.S.

  3. Domestic Shipping:

    • We currently ship within the United States. International shipping is not available at this time.

  4. Order Tracking:

    • Once your order is shipped, you will receive a tracking number via email, allowing you to track your package's progress.

  5. Shipping Delays:

    • While we do our best to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions or carrier issues. Sutler James is not responsible for delays caused by the carrier.

  6. Damaged or Lost Packages:

    • If your package arrives damaged or is lost in transit, please contact us within 7 days of the delivery date at beth@sutlerjames.com with your order details. We will work with you to resolve the issue.

  7. Incorrect Shipping Address:

    • Please ensure that your shipping address is accurate when placing your order. Sutler James is not responsible for packages delivered to an incorrect address provided by the customer.

If you have any questions about our shipping policy, feel free to contact us at beth@sutlerjames.com.